![]() Further, the regulator says poorly designed chatbots could run afoul of federal laws that govern how debts are collected or how personal information is being used. The CFPB worries that banks or loan-servicing companies may cut back on human customer service employees and push an increasing number of routine tasks to AI. That's what the Consumer Financial Protection Bureau is asking in a report released Tuesday, where the bureau lays out a number of concerns about the growing use of chatbots by banks to handle routine customer service requests. The TikToker said that after going viral, she was offered a free tattoo from a California-based artist instead.NEW YORK (AP) - Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? For example, in May, a TikToker who said she lost thousands of dollars on a bad tattoo consultation experience sparked a huge response, leading online users to flood the tattoo artist with negative reviews. In recent months, customer service disputes have been drawing huge amounts of attention on social media, sometimes resulting in significant recompense for people who have gone viral with their complaints. In his statement, Pope also said that he has received a number of threatening messages which have included offensive slurs as a result of going viral on Twitter, saying he believes a number of accounts that directed negative remarks at him were bots. ![]() "You can empathize with people in need or workers and at the same time prioritize your safety and expect companies you deal with to ensure that is paramount," he told Insider. In a statement given to Insider via Instagram messages, Pope said he feels it is common for customers like himself to turn to social media to resolve customer service issues, and that while negative remarks framed his tweets as "elitist," his actual intentions were to complain about a potentially "dangerous" scam. Many users said they felt more criticism should be directed at the company for not paying their workers higher wages, and that they did not feel Pope should have tweeted his complaint as it might put the individual driver's job at risk. Some users expressed sympathy for the delivery driver, saying he works in a profession with notoriously low pay, and that it should not be a huge inconvenience for a customer to send him a few extra dollars for gas. Pope's initial tweet received 2.9 million views and 1,361 quote tweets, and it hugely divided opinion among Twitter users over whether it was appropriate to publicly launch a complaint against the driver. My lawyer brain is active on this," Pope wrote in his response to the company. "It definitely was a harrowing experience and something I do not want to experience again a person coming to my home pressuring me for money. ![]() The Uber Support account responded to Pope's tweet, saying the alleged behavior was "definitely not OK," and telling Pope that a member of the support team would be following up with him on his complaint. Account icon An icon in the shape of a person's head and shoulders. ![]()
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